Today, more than ever, business success requires awareness and effective communication skills. Working, meeting, dealing, negotiating and corresponding with team members of different backgrounds can be challenges arisen from diversity, issues that surface in diverse workgroups.

Understanding and appreciating differences ultimately promote clearer communication, break down barriers, build trust, strengthen relationships, open horizons and yield tangible results in terms of business success.

This workshop helps participants move beyond tolerance, patronisation, generosity, good deeds and common decency to confronting differences and developing the flexibility that allows appreciation and respect for both similarities and differences among team members. Ultimately, participants will learn to manage different people effectively and understand them better to achieve productive outcomes.

At the end of this workshop, participants should be able to:

• Increase their behavioural and emotional self-awareness.
• Communicate effectively with people of different backgrounds.
• Improve team work.
• Appreciate differences.

The approach to delivering the workshop is hands-on and skill-based throughout. The learning environment is highly interactive between the workshop leader and participants, and among the participants themselves. Peer learning from sharing experiences will be strongly encouraged. Learning methods include facilitator’s short input, group exercises and feedback, self-assessments, brainstorming, role plays and case studies related to real life applications.

Key Topics

Understanding People Communication Tendencies  

• People reading
• Using the DISC to understand an individual’s outward behaviour and thought processes and appreciating differences; turning them into positive outcomes
• Using the DISC profile to identify one’s and other people’s working and communication styles
• How to use the DISC psychometric tool to communicate to different groups of people and managing their subordinates effectively

Qualities of a High Performing Team  

• Tuckman’s model of team dynamics
• Identifying team members’ developmental levels, their current level of competence and commitment and improving team work by adopting different leadership styles

Application

• How to motivate team members effectively
• How to identify the team member’s competency, development levels and adopting the appropriate communication style accordingly

Who Should Attend

Anyone who is currently leading or going to lead teams and wants to deal effectively with workplace cultural and team dynamics challenges in order to transform teams into high performing ones that deliver value