Thursday, 25 April 2019
09:00 AM - 05:00 PM
Carlton Hotel Singapore, 76 Bras Basah Road, S(189558)
$398 nett per participant (inclusive of course materials, certificate of participation, buffet lunch, tea breaks & refreshments)
CALL NOW (65) 6333 0305
Refining Your Business Writing Style - 10th Run
Limited Seats
Trainer: Caroline Josephine Dawson

Business writing is not creative writing! Corporate individuals who either write or proofread written work must understand there is a big difference between old-fashioned business style (generally taught in schools) versus what is expected in modern business correspondence.

Through this interactive workshop using a combination of lectures, exercises and group discussion, participants will pick up quick fact bites that are essential to office correspondence such as reports, emails and minutes.

Upon completion of this workshop, participants will be able to:

  • Write effective business correspondence such as reports, email and minutes.
  • Proofread and vet business document samples.
  • Customise their written work to different reader types.

Key Topics

Essentials of Effective Business Writing 

  • What is business correspondence?
  • Differences between business and creative writing
  • Identifying old-fashioned vs modern business writing styles
  • Writing skills using the 4 Cs: clear, concise, courteous and correct

Process of Effective Business Correspondence 

  • Understanding attention span of readers
  • Summary writing: 5 Ws & 1H
  • Concise writing essentials
  • Approaches to writing: voice, direct, indirect and persuasive
  • Controlling tone in writing
  • Common grammatical errors made in business correspondence
  • Identifying reader types

Office Correspondence (Internal and External) 

Section A: Reports and Proposals

  • Differences between analytical and informational reports
  • Ways to organise reports and proposals convincingly
  • Delivering reports via set and standard formats: Feasibility reports, internal papers, incident reports, investigation reports, concept papers

Section B: Replying to Emails and Letters

  • The four-point plan used in emails and letters
  • Phrases to use when replying to general letters of enquiry and to an aggrieved customer

Section C: Minutes of Meeting

  • Organisational content structure in minutes of meeting
  • Business meeting buzzwords and terms
  • Prepare note-taking forms
  • Listening comprehension and note-taking skills
  • Using the appropriate tone and language

Who Should Attend

Anyone who needs to improve and develop his/her business writing style to communicate effectively with customers, vendors, business associates and co-workers

Register Online or Download Registration Form and email/fax to

Complete registration form below and submit.

Look out for confirmation email with soft copy invoice.

Remit payment by cheque, bank transfer or cash to KC Academy Pte Ltd.

Look out for reminder email closer to workshop date.
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* Upon receipt of registration, any cancellation must be confirmed in writing, and will be subject to a 10% administrative charge. If notice of cancellation is received less than 5 working days before the course date, or if participant fails to show, participants will be invoiced for the full fee. However, substitutes will be allowed. KC Academy Pte Ltd reserves the right to cancel/postpone the event or change the venue/date/time of the workshop in view of unforeseen circumstances.