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TRAINER: Loon Wan Chee

Wan Chee is a passionate customer advocate with a demonstrated track record in driving performance in customer experience and sales effectiveness and in meeting business outcomes. She believes in getting work done through teamwork, creativity, simplifying things and building up people. 

Currently an associate consultant, Wan Chee is an industry practitioner with over 15 years’ experience in being a trainer, facilitator and curriculum developer in customer experience, customer engagement, value-added sales engagement, sales and service culture, customer journey map, customer analytics, design thinking and team building.

Prior to her current role, Wan Chee headed the Sales & Service Excellence team of the Sales & Distribution Division of Techcombank from 2018-2020. In her role, she had strategised, planned and implemented sales and service excellence roadmap, strategic initiatives, competency framework and training curriculum for 310 branches of the bank, serving 6,000 sales and service staff.

Wan Chee’s prior experience includes: Senior VP, Regional Customer Experience (Digital Bank) at United Overseas Bank; Head, Customer Experience (Unsecured Lending) at Standard Chartered Bank; Head, Customer Analytics at DBS; VP, Customer Experience at HSBC; AVP, Quality & Service Management (Customer Experience) at OCBC; and various positions at Singapore Airlines tasked with cabin crew training as well as managing and transforming customer experience.

She holds a Bachelor of Commerce, Economics (Hons) & Marketing from Curtin University.

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